The User’s Guide For Deactivating Paytm FASTag Account

FASTag is an innovative electronic toll collection system that makes use of advanced transportation technology to ease the hurdle faced in toll-based transactions. Very recently it has gained its popularity as the Ministry of Road Transport and Highways (MoRTH) made FASTag compulsory in all vehicles across India. However some users find FASTag troublesome. Here is how to deactivate Paytm FASTag Account.

This move was made to reduce the traffic conjunction and to reduce the time wasted on the manually operated toll-based transactions. However, many people are facing many problems in using the electronic toll plaza payment. Some users have even started searching on the process to deactivate the Paytm FASTag Account.

In case, you are one of the users for whom FASTag has been trouble, then this guide will walk you through the steps on how to Deactivate the Paytm FSATag account. 

Also, check out 3 easy ways to check FASTag Account Balance online  

About Paytm FASTag

FASTag helps vehicle drivers to pay cash at toll plazas without having to waste their time in a queue. It makes use of RFID technology which stands for Radio Frequency Identification. This technology helps to pay money to the respective toll plaza directly from the prepaid or savings bank account linked to the system.

The payment at the toll plaza can also be done through UPI or e-wallets. FASTags are issued by certified banks through various mediums and can also be bought online. The tag has validity up to 5 years after purchase and it’s a part of the initiative of the government of India. 

After making payments at the toll plaza via FASTag, users will also receive SMS alerts of the transactions. It aims to avoid large queues and the inconvenience caused by paying cash and keeping the appropriate change, which in turn saves a lot of time.

Paytm FASTag is the same thing but the toll plaza transaction money gets deducted from your Paytm Wallet. Paytm FASTag is a largely user-friendly payment process, with minimum effort from the user’s end. 

It allows its users to manage the FASTag on the Paytm app easily. Users have to just visit the ‘Manage Tags’ section of their FASTag sub-wallet. Here, they can check the transaction details of all the toll plaza payments, and even check the Activation status of each FASTag that is linked to the user’s wallet. Paytm FASTag even returns the transaction amount to the users in case they have paid the toll by cash but the amount was even deducted from their Paytm Wallet.

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How to deactivate Paytm FASTag account

The process to deactivate the Paytm FASTag account is very easy and simple. But before proceeding to the step-by-step guide on how to deactivate the Paytm FASTag account, you need to know why it is important to close the FASTagaccount.

Deactivate Paytm FASTag Account

Why is closing a FASTag account important, especially when you are selling your vehicle

One of the most important reasons why you should get your FASTag account closed, before selling or buying a pre-owned vehicle is that one active FASTag can be only registered to one vehicle. This is because a tag has to be linked with the registration number of that vehicle.

So, even if you sell the vehicle and the buyer registered it with their name, the FASTag issued to that particular vehicle remains under the previous owner’s name. Due to this the new owner won’t be able to get a new FASTag.

There is another important reason why you should deactivate the Paytm FASTag account before selling your vehicle. The FASTag is registered under your name and your account will be still linked with your Paytm wallet or savings account. If the new owner uses the vehicle with that FASTag then, it will keep on deducting the toll plaza amount from your account or wallet.

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Guide on how to deactivate Paytm FASTag account

The process to deactivate the Paytm FASTag account can be done either using a Paytm website or mobile app on your Android or iOS device. Below the process of deactivation of the Paytm FASTag account, has been detailed for you.

  1. Open the Paytm website or the Paytm mobile app on your respective Android or iOS device.
  2. Log in to your Paytm account using the phone number that you used and registered while creating the FASTag account.
  3. After logging in to your Paytm account, go to the passbook option displayed on the screen.
  4. You will be able to find your main Paytm wallet for your number and an option named “Other Wallets”, in the passbook section. This “Other Wallet” will be containing your Paytm Wallet which is reserved for FASTag.
  5. From the other wallet option, go to the Paytm FASTag wallet.  
  6. Once you are into your Paytm FASTag wallet, you will see an option named “Manage FASTag”. Click on it.
  7. Under the ‘Manage FASTag’ option, you will see all the active Paytm FASTags that are linked to your registered number.
  8. From this option, you can select the desired FASTag account that you want to deactivate and cancel Paytm FASTag. Once you cancel the account of the desired FASTag account you can still use the rest of the Paytm FASTags that are linked to your number.

In case you face any issues with your Paytm FASTag account, you can contact Paytm customer care to solve your issues.

How to cancel FASTag accounts that are not linked to e-wallet.

For cancelling the FASTag accounts that are linked to your savings bank account, you need to contact the customer care of your FASTag issuing bank. Each FASTag issuing bank has a different customer care number.

What to do if your FASTag is damaged and not working

In case your FASTag gets damaged you do not have to deactivate the Paytm FASTag account and go through all those processes again. Instead, you can replace your damaged FASTag with a new one, but some amount of money will be applicable to do so. Broken Windshield, Wear and tear of tag, etc are some of the situations for which you will be provided with a tag replacement.

To raise a replacement request, you need to write to Paytm mentioning your FASTag registered mobile number along with your vehicle registration number or tag ID.

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